Repair Centre

If you suspect a fault with a handset you purchased from TelstraClear please contact our Faults team on 0508 888 800 (7:30am to 11pm, everyday) in the first instance.

TelstraClear does not carry out repairs or warranty replacements. When you contact us, we will assess your situation and in most cases put you through to our service partner who will manage the necessary resolution on our behalf.

You will be advised of expected timeframes and any associated costs before work is carried out.

Loan Phones

To ensure you are not without service, TelstraClear will provide you with a loan phone if your handset is within warranty. The process for use of a TelstraClear loan phone will be explained to you at the time you contact us.

When you have received your loan phone, you will need to call 0508 LOANFONE to have it activated.

Terms and Conditions

For full terms and conditions regarding repair and replacement, please see the About Mobile brochure.