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Advanced Contact Centre Technology
TelstraClear will provide Contact Centre Technology tailored to suit your specific needs. Solutions can be designed then implemented to suit your budget, timeframes and specific technology requirements.
Recommended if you:
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Have multiple inbound calls being offered to a group or groups of agents / staff |
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Need to handle different media such as Fax, Web and text |
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Have distributed or virtual agents |
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Require comprehensive reporting |
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Require real-time information on call traffic and agent availability |
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Require additional technology to enhance your existing Contact Centre technology ( e.g. Call Recording, IVR, WFM etc) |
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Require a technology refresh or upgrade |
In addition to advanced automatic call distribution (ACD) and queuing, TelstraClear contact centre solutions include:
- Real time management information
- Enhanced computer telephony integration (CTI)
- Contact media integration (CMI)
- Interactive voice response (IVR) capabilities ( DTMF and Speech Recognition)
- Integration with the Internet.
- VOIP
- Inbound and Outbound Calling
- Skill Based Routing
- Multi Location Contact centre ( Virtual Contact Centre )
- TelstraClear Enterprise Survey
- Consultancy
Plus TelstraClear's network products
TelstraClear contact centres also provide network products and services designed to meet the needs of your contact centre operation including Business Calling Plans, TollFree, Internet, Data and advanced services such as online payment gateway.
Key Features
Tailored Technology
Scalable Solutions
Design Flexibility
Complementary Products
Contact Centre Consultancy Service - World-class consulting services for growing contact centres
TollFree - TelstraClear TollFree means your customers can contact you anytime, from anywhere - for free
TelstraClear Enterprise Survey - Tailored phone based surveys
