At TelstraClear we offer a complete consultancy service where we will work with you to achieve your business objectives. With dedicated contact and access to all of TelstraClear's advanced contact centre technology and experience, you can be assured of a tailor-made solution that's right for your business.

We can provide the following consultancy services to assist you in achieving your contact centre objectives:

• Contact Centre Scoping
• Project Management
• Business Case Preparation
• Agent Training (customer service/call handling)
• Contact Centre management
• Selection/Recruitment advice
• Contact Centre Installation
• KPI Development
• Call Flow design
• Health Checks/Benchmarking
• CTI discovery
• IVR scripting